A UK Leading Property Asset Management Company

The challenge

As EnvirotechFM’s managing-agent partner, the client coordinates facilities resourcing across a large, geographically dispersed UK retail, office and residential portfolio — a scope that depends on EnvirotechFM supplying dedicated on-site and regional FM personnel, help-desk cover and reactive trades consistently, across many client accounts at once.

The EnvirotechFM approach

Nine distinct service agreements covering 104 sites, renewed annually via CPI-linked reviews six times in aggregate. This account is structured around embedded FM personnel resourcing across a multi-region portfolio rather than site-based reactive maintenance, so its service model differs from the other accounts.

Job volume growth

• Revenue growth — Annual invoiced revenue grew 369% between 2020 and 2025 as the scope of work expanded.
• Completed job volume rose 537% — From 38 jobs in 2019 to 242 in 2025.
• Embedded regional teams — Named EnvirotechFM facilities managers are embedded by region — Manchester, London retail, Retail South West and Glasgow — under a live help-desk agreement running since January 2019.

Sites serviced

…98 further sites.

Client name withheld at their request. Source: simPRO (EnvirotechFM integration).

The outcome

A scalable managing-agent partnership built on embedded regional FM teams, consistent help-desk cover and dependable reactive trades across a 104-site portfolio. The client benefits from dedicated, named personnel who understand each region, and a service model that has grown with the account for nearly eight years.