The Royal Masonic Benevolent Institution Care Company
6
Sites serviced
5
Contracts to date
10
Renewals
806
Jobs delivered
The challenge
The Institution's apartments in Central London house vulnerable residents, so landlords' demise maintenance and individual apartment servicing must be delivered reliably and with minimal disruption to residents.
The EnvirotechFM approach
Five distinct service agreements cover six sites, renewed annually via CPI-linked reviews — ten renewals in aggregate — now consolidated into a single company-wide agreement. 95.1% of recorded job activity is planned, non-reactive maintenance, with the remaining 4.8% reactive callouts.
Job volume growth
- Highest planned share — 95.1% of all recorded work has been planned or preventative, the highest planned share in the portfolio, in the setting where disruption matters most.
- Revenue growth — Annual invoiced revenue grew 137% between 2020 and 2025.
- Consolidated agreement — Five separate apartment agreements have been brought together into one company-wide agreement running to February 2027.
Current agreement
Company-wide, to Feb 2027
Sites serviced
| Site | Type | Sq ft / EPC | Jobs |
|---|---|---|---|
| Landlords demise | Commercial office | 708 sq ft | 773 |
| Apartment C | Residential | 186 sq ft | 15 |
| Apartment B | Residential | 186 sq ft | 8 |
| Apartment A | Residential | 212 sq ft | 5 |
| Apartment Penthouse | Residential | 196 sq ft | 4 |
Source: simPRO (EnvirotechFM integration).
The outcome
A sensitive residential environment now benefits from planned, predictable maintenance with minimal resident disruption. Consolidating five agreements into one company-wide contract simplifies governance, improves visibility and gives the Institution a single point of accountability for FM delivery.
