Case Study — Commercial Real Estate

German Real Estate Investment Fund

Client since 14 Jan 2019 · 8.4 years · Active

2

Sites serviced

2

Contracts to date

6

Renewals

1,672

Jobs delivered

The challenge

A central London high-footfall commercial building where building services — M&E, common parts, life safety — must keep running without disrupting occupying tenants, and where landlord service-charge accountability depends on transparent, well-evidenced maintenance records.

The EnvirotechFM approach

Two distinct service agreements cover two sites, renewed annually via CPI-linked reviews — six renewals in aggregate. 76.6% of recorded job activity is planned, non-reactive maintenance, with the remaining 23% reactive callouts.

Planned vs reactive

  • Revenue growth — Annual invoiced revenue grew 434% between 2020 and 2025 as the scope of work expanded.
  • Reactive share collapsed — Reactive work fell from 90.5% in 2020 to 19.7% in 2025, a 70.8 percentage-point reduction and the clearest single demonstration of planned maintenance displacing break-fix work.
  • Consistent workload — Job volumes have remained broadly consistent year on year: 238 jobs in 2019 against 207 jobs in 2025, reflecting a steady, predictable workload.

Sites serviced

SiteTypeSq ft / EPCJobs
Commercial officeOffice21,051 sq ft · EPC B1,625
136 – Commercial officeOffice26,756 sq ft · EPC D47

Source: simPRO (EnvirotechFM integration). Sq footage and EPC ratings from simPRO site custom fields.

The outcome

A high-accountability FM partnership for a prime central London commercial asset. The fund benefits from transparent maintenance records, a planned regime that has almost eliminated reactive work, and the confidence that building services support tenant operations without disruption.

Central London commercial office building managed for the German real estate investment fund